April 2014  

Chapter Leadership

What’s Our Value?

By Bonna Savarise, Chapter Secretary

What value do our members believe they get from belonging to IFMA? What value does membership in our local Chapter bring? What’s the return on investment? We members of the Board of Directors could sit around and debate that topic all day and the answer would still elude us. I’m guessing that value is in the eye of the beholder, and if I asked you, you would have a different answer than me or the next member.

So, why ask the question? That answer is easy. The Board of Directors is interested in keeping you as a member, and what’s more, as a participating, involved member. So we’re always thinking about how to increase attendance at meetings and tours, how to make them interesting, educational, informative, and, yes, fun. We try to think of ways to get you to decide that IFMA’s monthly meeting is the one you don’t want to miss, the one that’s circled on your calendar. And this membership is the one you want to keep.

Thinking along those lines in the past couple of years led to changes in the meeting schedules, from breakfast presentations to lunches with tours. We’ve had mixed success with changing the times. Although these meetings attract different members, we’ve lost attendance by those who can’t leave work. We’ve tried some modest raffles, and debated whether we should have a raffle every month. Everybody loves the chance to win, but is that enough to draw you to a meeting? We’ve offered educational classes, again with mixed success. A recent workshop on the Certified Facility Management certification was canceled because of low registration.

So, if you’re still with me here, still reading this article, maybe you’re interested enough to drop me a line and let me know what you think. How would you approach this question of making sure our members are getting the bang for their bucks?

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Calendar of Events

April 24  Thursday Spring mixer  6-8 pm BJ's Cocktail Lounge Networking event
May 15 Thursday Breakfast meeting 7:30-9 am IHOP, 1401 S. Decatur Dale Walsh presentation on indoor air quality 
June 19 Thursday Tour 5:30-7 pm Silver State Steel Behind-the-scenes-tour
July 17 Thursday Breakfast meeting 7:30-9 am IHOP, 1401 S. Decatur Finance and business presentation 
Aug. 21 Thursday Tour 5:30-7 pm To be announced Behind-the-scenes-tour of a local facility
Sept. 18 Thursday Breakfast meeting 7:30-9 am  IHOP, 1401 S. Decatur Guest speaker to be announced
Oct. 16 Thursday Tour 5:30-7 pm  To be announced Behind-the-scenes-tour of a local facility
Oct. 17 Friday Golf tournament 7 am-2 pm Siena Golf Course  4th annual golf tournament
Nov. 8 Saturday Party 5-9 pm Dal Toro Italian Restaurant Chapter 20-year anniversary celebration
Nov. 20 Thursday Breakfast meeting 7:30-9 am IHOP, 1401 S. Decatur Guest speaker to be announced
December Dark month        
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Welcome New Members

Desiree Crisp
Facilities/Operations/Commercial Construction Consultant
Las Vegas, NV

Hans R. Gottschaldt
Facilities Manager, West Coast
TJX Companies
Las Vegas, NV

Leslie L. Mujica
Major Account Executive
Republic Services
Las Vegas, NV

Richard Peden
Branch Manager
ABM Janitorial Services
Las Vegas, NV

LeGrand Rawlings
Facilities Manager
CBRE/Wells Fargo Corporate Properties Group
Las Vegas, NV

Sherie Zeller
VP of Operations and Quality Management
Legacy Environmental Concepts
Las Vegas, NV

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Highlighted FM University

Facility and property management (FPM) is the development and management of all types of real estate, facilities, and properties from original design ideas through construction to the different phases of occupation, including remodeling, to the final demise of the property. FPM is a cradle-to-grave stewardship to manage the real estate to fulfill the purpose for which it is intended.

This program prepares students to be part of the administrative/supervisory team in the increasingly complex world of facilities and property management. The facilities and property manager combines leadership, financial, and technical knowledge in fourteen areas: space planning and programming; construction project management; building systems and infrastructure; operations and maintenance; energy management; sustainability and environmental responsibility; safety, security, and disaster recovery; standards; laws and regulatory compliance; leadership and administration; finance and funding; real estate; property management; event marketing and management; and process technologies.

About the Facility and Property Management Program

By Dr. Jeffrey Campbell, Department Chair 

It has always been difficult to explain exactly what facility management is. Some years ago I developed a graphic that visually displayed the role that facility managers have.

Illustration of FM role

That role is of leadership, communicating and coordinating the activities of professionals and technicians.  Facility management is all about leadership. Owners and investors are getting wiser and need qualified and competent facility managers that can work at senior levels to better manage the real estate portfolio and facilities that are a critical part of any business entity. Facilities and real estate represent 20 to 40 percent of the total assets of general business. This has typically been an under-managed area of business for many years because it has only reflected accounting depreciation and ignored deferred maintenance and actual market value.  Times are changing. Studies show that the first cost (construction cost) of an average office building in the U.S. today is only 27 percent of the total life cycle cost. That means that 73 percent of facility costs take place after it is built. Energy costs are soaring and there is a scramble to determine the best ways to better manage and control costs. Adapting to new technologies in our buildings is becoming a major concern and challenge. Roofing, parking structures, safety and security continue to be important and are taking O & M funding. New contract methods and techniques are bringing new space on-line more quickly. Churn rates are up and quicker re-adaptability of space is expected. All of this adds up to the crying need for professionally trained and qualified FPM leadership. I believe that IFMA and the IFMA Recognized Programs are well positioned to provide the leaders of the future of facility management and meet this crying need.

Brigham Young University is a private university sponsored by The Church of Jesus Christ of Latter-day Saints. Facts about the University, including national ranking information can be found at the BYU Fact File site.  Our Mission Statement "Our work is to bring forth Zion, and produce the Kingdom of God in its perfection and beauty upon the earth." (Discourses of Brigham Young, pg. 443.) 

The BYU Facilities Management Program will assist in the perfection, beauty and operational knowledge of physical facilities in bringing forth Zion. Our work is to be a world leader in facility management education, physical asset management and facility research. Our work is to bless the world through the dispensing of this knowledge. 

BYU Educational Intent:  The following four sections discuss the expected outcomes of the BYU experience. A BYU education should be (1) spiritually strengthening, (2) intellectually enlarging, and (3) character building, leading to (4) lifelong learning and service. Because BYU is a large university with a complex curriculum, the intellectual aims are presented here in somewhat greater detail than the other aims. Yet they are deliberately placed within a larger context. The sequence flows from a conscious intent to envelop BYU's intellectual aims within a more complete, even eternal, perspective that begins with spiritual knowledge and ends with knowledge applied to the practical tasks of living and serving.

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Committee Chairs and Committee Members

Turn to NV IFMA Colleagues for Products and Services—Now Easier than Ever

By Bonna Savarise, Communications Chair

Nevada Chapter of IFMA members represent a diverse group of local and national companies. Now there’s an easy way to find that particular NV IFMA colleague who can provide the products or services you need. Or, you may be just curious about who’s who in Nevada IFMA. The Member Directory is just a couple of clicks away, on the NV IFMA website. You can filter by business category, member category, or alphabetical listing. Follow the steps below to access the improved Member Directory:

Go to

Click on Member Directory in the left pane.

Sign in with your user name and password. Note: Your user name is your email address. Forgot your password? Click on “Forgot Username/Password” in the dialog box and a link to reset your password will be emailed to you.

After you access the Member Directory, click on Business Categories or Member Categories and choose the categories you’re interested in.

Is your business category incorrect or not represent your company? Let us know and we’ll change it.

Member categories represented in our Chapter are professional, associate, lifetime, student, or young professional. Following are member category descriptions:

  • Professional: Facility practitioner or educator whose primary responsibilities are to provide, oversee, or teach one or more facility management core competencies.

  • Associate: Individuals whose primary responsibilities include business development; sales and/or marketing; representation of a manufacturer, vendor, dealer, or distributor; or provider of facility-related products and services.

  • Young Professional: IFMA members under the age of 30; or who graduated from an accredited university or college within the last 12 months. This category of membership is limited to two years.

  • Student: Member who is engaged in full-time study at an accredited university or college.

  • Retired: Members in good standing upon their permanent retirement from full-time facility management practice, business development, sales, or marketing.

Celebrating 20 Years as a Chapter

By Fred Williams, Communications Committee

The Nevada Chapter of IFMA is celebrating 20 years as a chapter this year. We’re planning to top off the year with a gala dinner and dance! Save the date on your calendar now, and we’ll be sending you more details as the time approaches. You won’t want to miss this affair!

Who: Members, friends, and colleagues 
What: Dinner and dance
When: Saturday, November 8, 5-9 pm
Where: :Dal Toro Italian Restaurant, inside the Palazzo Hotel on South Las Vegas Boulevard


Here's a list of the NV IFMA presidents who have led us through these 20 years:

July 2012 – Present             Hugh Holland
July 2011 - June 2012         Norma Jean Dove-Carr
July 2010 - June 2011         Fred Williams
July 2009 - June 2010         Sterling Adamson/Fred Williams
July 2008 - June 2009         Cindy Heller
July 2007 - June 2008         Bill Van Bibber
July 2006 - June 2007         Steve Mortensen
July 2005 - June 2006         Fred Williams
July 2004 - June 2005         Fred Williams
July 2003 - June 2004         Mark T. Trudeau/William Namovich
July 2002 - June 2003         Mark T. Trudeau
July 2001 - June 2002         Cecilia Smith
July 2000 - June 2001         Cecilia Smith
July 1999 - June 2000         Cecilia Smith
July 1998 - June 1999         Andrew Truelson
July 1997 - June 1998         Martin Myers


Vendor's Corner

By Jerry Zimmerle, Marketing Chair

Well here you are… You’re a member of IFMA and as an associate or vendor you may be asking, so where is the money? How do I get the sales? How do I get in front of the people that can help me?

There is always the “hand em your card” approach. I like to call it “stimulate the business card industry” because most of the time that’s all it does. We all have a stack of business cards that we plan to read someday and maybe even reach out too but our schedules don’t seem to allow it.

I have learned the hard way that before someone is interested in actually using your business card they must be interested in you first. I know your service or business proposition is unique but… hello… not really…

If you don’t believe me go ahead introduce yourself to someone, hand them a card and start pitching right away… watch as their eyes glaze over and they say uh huh, and shake their head yes as they silently think about taking their children to soccer practice. Well “thank you” they will say and they may even throw out the obligatory we should get together “sometime”! Sometime is code for your card is headed to the bone pile.

Get involved in the group and help others if you want sales. People know your elevator pitch better than you do and are only interested if you are interesting and most importantly likable. Interesting means you are doing interesting things in and for the group. It means you are a better listener than you are a speaker. It means you are more interested in knowing about them than you are in making sales. See I can only really help the people I understand well. I must learn about them first before I start providing solutions to their issues. The more you listen and learn about someone the more they perceive you as helpful, interesting and likable…that’s right you haven’t even said anything and they like you more because you want to know about their business and about them personally… not intimately but something more than their title and hierarchy in the company. Do you share any common interests? What do they like about their job? If you can’t get them to talk… tell them an interesting story about your industry or clients (nameless please). We all have exciting stories that have happened at work… share them and be interesting. Get to know folks and learn to like something about everyone and more people will like you back. People prefer to do business with people they like and it is a lot of fun to sell to people you like as well… 

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Absolute Flood Resonse and Construction

One of Nevada IFMA’s greatest champions in 2013 and 2014 has been Absolute Flood Response and Construction. This local company was a sponsor of our third annual golf tournament in 2013 and has graciously made their conference room available to the Board of Directors for monthly Board meetings.

Absolute Flood Response responds to water, flood, and fire emergencies 24/7, 365 days a year. The company is certified in water damage cleanup and applied structural drying. They are also certified in sewage removal, cleanup, and restoration. They remediate fire damage from demolition to clean-up and rebuilding, including deodorizing the air with a fully organic cleaner to eliminate toxins. Absolute Flood also contains and removes mold with “applied microbial remediation,” a certified process.

Absolute Flood Response belongs to many networking and philanthropic organizations. When Nevada IFMA leaders introduced them to Project 150, the local charitable organization that helps homeless, displaced, and disadvantaged high school students, they took on the cause as their own. Their passion for this charity sparked the interest of Infinity Networking Groups Founder, Tony Ferriera. Tony has spearheaded an ongoing drive for these children and the Infinity group is on track to raise over $5,000 this year! Project 150 spoke at an Infinity luncheon attended by more than 50 small business owners, who have pledged cash and sales proceeds in generous amounts. Great job Absolute Flood!

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IFMA Foundation

The IFMA Foundation had an exceptional Academic Reception and Awards Ceremony at World Workplace 2013 in Philadelphia last October. With the support of our scholarship sponsors, awards were distributed to 35 scholarship recipients for a total award (including travel expenses) of $150,000 USD.

We thank the 2013 scholarship sponsors for their generous support and participation. We know from feedback from many of the students that they were very impressed and appreciative.

As we look towards World Workplace 2014 in New Orleans this September, the IFMA Foundation seeks to increase the number of scholarships awarded and set a new record high number of scholarships and value of scholarships granted.  

If your organization has ever considered offering a scholarship to deserving FM college students – why not make this the year? The IFMA Foundation expects more than 125 students to apply for scholarships, and we’re encouraging all chapters, councils and friends to participate this year. If you are not familiar with the IFMA Foundation’s scholarship program, here’s a quick overview:

  • The IFMA Foundation Scholarship Program offers students that demonstrate exceptional FM-related academic achievement and related FM activities a cash scholarship award along with the opportunity to attend World Workplace.

  • Minimum sponsor scholarship commitment is a $1,500 cash scholarship award and a $1,500 flat fee to cover student travel, accommodations, meals and registration to participate at World Workplace.

2014 Program Timeline:

  • Confirm participation: May 20, 2014
  • Judging / student application scoring: Late July thru early August
  • Selection Committee Meeting – Mid August
  • Student notifications and travel arrangements begin – Mid - Late August
  • Scholarship presentation – September 18, 2014, World Workplace, New Orleans, LA


Please contact Cara Johnson at [email protected], Steve Lockwood at [email protected], or Jeff Tafel at [email protected], if you would like to sponsor a scholarship or have any comments, questions or concerns.

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Monthly Facilities Management Article

How Do You Evaluate Your Competencies?

Facility manager is defined as an individual devoted to the coordination of space, infrastructure, people and organization, often associated with the administration of businesses, schools, convention centers, shopping complexes, hospitals, hotels, etc. However, FM facilitates a wider range of activities than just business services and these are referred to as non-core functions. Many of these are vary from one business sector to another.

In 2009, IFMA's Global Job Task Analysis updated the 9 core competencies to 11 for facility management. These are communication; emergency preparedness and business continuity; environmental stewardship and sustainability; finance and business; human factors; leadership and strategy; operations and maintenance; project management; quality; real estate and property management; and technology. Each of the 11 competency areas is comprised of related competency statements which are further broken down into specific performances. The IFMA CFM exam questions are written to identify whether or not examinees are competent in each performance.

You can use this competency outline as a type of self-assessment by asking yourself these questions about each competency:

  • Have I performed this function?
  • Have I managed this function?
  • How many people were involved with this project?
  • How many of these people reported to me?
  • What was the budgeted amount for this project?
  • Did I prepare the budget?
  • Did I maintain the budget?
  • How many employees were affected?
  • How many square feet were involved?
  • Have I done this for more than one company or in more than one environment?

Through IFMA and other professional facilities management organizations such as the Building and Owners Management Association (BOMA), the FM has become highly competitive, subject to continuous innovation and development, under pressure to reduce costs and to add value to the core business of the client organization where possible.

Facility management is supported with training and professional qualifications often coordinated by FM institutes or associations, and a limited number of formal degree programs exist at both undergraduate and graduate levels.

The discipline of facility management and the role of facility managers in particular are evolving to the extent that many managers have to operate at two levels: strategic-tactical and operational. In the former case, clients, customers and end-users need to be informed about the potential impact of their decisions on the provision of space, services, cost and business risk. In the latter, it is the role of a facility manager to ensure corporate and regulatory compliance plus the proper operation of all aspects of a building to create an optimal, safe and cost effective environment for the occupants to function.

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